"Transposition experience" can make the doctor more sympathetic

The doctors of the deputy chief physician and the doctors regularly take the position of an ordinary patient in their own hospital. As the largest medical hospital in Northeast China, the Shengjing Hospital of China Medical University recently officially launched the “Doctor experience visit” activity.

Some patients rushed into the doctor's office and were angry and had high voices, which made them easily arouse their psychological disgust. Some patients, in seeking medical treatment, motionlessly put forward the unreasonable demand that “you want to ensure that my illness will be better tomorrow”, which makes doctors feel pressure. You take out some necessary checks. The patient looks at you with strange eyes and questions you. Perhaps it is for your income to open such a check. As a doctor, in the face of such patients, you may easily feel frustrated and discouraged, or even disgusted. And this mood may be reflected in your attitude towards them. You may become cold and cold, without a smile, or you may hurry to pass them in a short period of time.

However, do you really understand 100% of the facts? not necessarily. The angered patient may have suffered from an unforgiving disease, suffered physical and mental torture, and sought medical treatment everywhere, but it was not effective. He was disappointed and even desperate to see the doctor. A CT examination will cost more than 500 yuan. This may be the result of one week's work of an ordinary employee. The patient is distressed and questioned. Can you understand this impulse? Some people, with heavy life pressures and work pressures shouldered on the shoulders, and even having illnesses, must work with sickness and demand that no mistakes be made, so they put forward the requirement that “you have to make sure that my illness will be better tomorrow”. Can you understand? At present, due to reasonable medical order has not been established, in some public hospitals, the doctors seem to have warped, registered as if for the Spring Festival, and the infusion is like a pipeline. This scene is repeated every day, and doctors often see only their own suffering. To the suffering of the patient.

From this perspective, such “doctor experience visits” activities mean a kind of empathy, so that doctors can experience the patient's medical treatment. To achieve the purpose of managers launching such activities, so that doctors better understand the needs of patients, so as to provide patients with more intimate and more quality medical services.

Such experience activities should cause the medical practitioners to reflect. That is, to try to understand your patients better, the doctors have to face more than just illness, and there may be a completely different and complex body with different experiences. However, some of our current doctors only have diseases and cures in their eyes, but they do not have living people. Because of the lack of adequate communication and understanding, the doctor-patient relationship has also become a cold, ruthless relationship, and even to the opposite, many doctor-patient conflicts and conflicts have come from this.

The healer needs more such empathy, because it is only through such empathy that it is possible to maintain sympathy, and you can really learn to listen, give enough knowledge to the patients, change your "voice" and "attitude." ,Release those diaphragms, those conflicts, those self-righteous. Of course, transposing thinking should not be just a doctor, but also a patient. After all, the doctor-patient relationship is two-way.